definition of metrics...
standard of measurement by efficiency, performance, progress or quality of a plan, process or product can be assessed.
efficiency IT metrics
- metrics is about measure a performance of IT system itself including speed, availability & etc.
- IT may be focused back-offline efficiency instead of the premium customer service the company wishes to provide.
- in example, how efficiency and the rate of speed customers from Apple Store can purchase or repair their gadgets until they got what they want.
effectiveness IT metrics
- measure the impact IT has on business process & activities including customer satisfaction, conversion rates ell increase.
- effectiveness measures how, well a company or business is reaching its objectives and constantly questions as to whether the right actions being taken to meet the given objectives.
- for example, in real life how would be how well customers are treated at the Apple Store when purchasing a new iPod or gadgets.
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